Refunds and Cancellation
‘Return’ means an action of giving back the product ordered at Dr.Mohan’s Diabetes Specialities Private Limited portal by the consumer. The following situations may arise which may cause the action of return of product:
Product(s) delivered do not match your order;
Product(s) delivered are past or near to its expiry;
Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Dr.Mohan’s Diabetes Specialities Private Limited reserves the right to cancel the Return request, if the customer reaches out to Dr.Mohan’s Diabetes Specialities Private Limited after 7 days of delivery.
Upon receiving your Return/Refund request, Dr.Mohan’s Diabetes Specialities Private Limited shall verify the authenticity and the nature of the request. If Dr.Mohan’s Diabetes Specialities Private Limited finds that the request is genuine, it will initiate the Return and Refund process. Dr.Mohan’s Diabetes Specialities Private Limited shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, Dr. Mohan’s Diabetes Specialities Private Limited reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Dr.Mohan’s Diabetes Specialities Private Limited in this regard.
The returns are subject to the below conditions
Any wrong ordering of product doesn’t qualify for Return; Batch number of the product being returned should match as mentioned on the invoice; Return requests arising due to change in prescription do not qualify for Return; Product being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice; and Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.
Category of Non-Returnable Product
Health Drinks, Health Supplements, Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors
Medical Test
In case of medical tests, a Refund request may be raised in the following cases:
If the patient has suffered from Haematoma or any prick related injury;
If the report has been challenged and no proper justification has been provided;
If the time limit within which a report has to be provided to the patient is breached by 72 (seventy-two) hours and no proper justification (i.e reasonable clarification provided either by Dr.Mohan’s Diabetes Specialities Private Limited or the diagnostic centre) has been provided.
Refund Process
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below: Order placed through online wallet will be credited to the wallet; and Order placed through cash on delivery will be refunded through fund transfer to customer bank account.
CANCELLATION POLICY
Customer cancellation
The customer can cancel the order for the product till 1mg ship it. Orders once shipped cannot be cancelled. The customer can cancel the order for medical test till the collection of sample.
Dr.Mohan’s Diabetes Specialities Private Limited cancellation:
There may be certain orders that Dr.Mohan’s Diabetes Specialities Private Limited partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.
Dr.Mohan’s Diabetes Specialities Private Limited also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Dr.Mohan’s Diabetes Specialities Private Limited as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:
- Products ordered are not for self-consumption but for commercial resale;
- Multiple orders placed for same product at the same address;
- Bulk quantity of the same product ordered;
- Invalid address given in order details;
- Any malpractice used to place the order.
No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.